At the time of your booking we will ask for a valid credit card to hold the day(s) booked. Our cancellation policy is as stated below:
- Cancellations made outside of 15 days of the booked trip date will owe a cancellation fee of 25% for all trip(s) booked.
- Cancellations made between 15 to 5 days of the booked trip date will owe a cancellation fee of 50% for all trip(s) booked.
- Any trip cancelled within 5 days of the booked trips date will owe 100% for all trip(s) booked.
Taxes and fees will be excluded from the total amount owed for cancelled trips. Guests can fill cancelled guide days by having friends, family or colleagues take their place to avoid paying the cancellation fees.
Deposit and cancellation payment options include Venmo or check. Deposits or cancellation payments made by check can be mailed to Rio Epic Outfitters LLC. Address will be supplied at the time of booking.
Full or remaining balances due for any and all guide fees, add ons, taxes as well as private land fees will be calculated and are due at the end of the guide trip. Payment for guide fees will be confirmed and/or collected by the guide.
Feel free to drop us a line with any questions.
